Victor Chandler

The bookmakers Victor Chandler Business and its associated companies has grown to become one of the most dynamic bookmaking and gaming groups worldwide. Headquartered in Gibraltar and with offices around the world, the group offers international online and telephone sports betting opportunities and web-based gaming in several languages.

Victor Chandler Bookmakers Since 1995 when Victor Chandler first opened a tax-free betting operation in Gibraltar, and 1999 when all account operations were moved there, growth and expansion have been swift and conspicuously successful. The company is already the biggest private employer there, has spent more than Ł10 million on its infrastructure, attracts more than 150,000 customers worldwide and in 2001 could boast a monthly turnover in excess of Ł50 million. Customers range from those who enjoy a relatively small gamble on their favourite TV sport to some of the biggest players in the world. The range of betting opportunities offered them and the volume of bets taken daily is enormous, and these are backed by the world's most sophisticated and comprehensive online operating system with a dedicated multilingual team of staff.

Betting and gaming opportunities offered around the world cover all major sports including football, horse racing, golf, greyhound racing, rugby, cricket, snooker, NFL, NHL, NBA, college football and baseball. In addition, Victor Chandler launched its first online casino in 2001 - The Spin Room - and plans to launch 12 new gaming products worldwide by mid-2002. The group's operations are all supported by considerable investments made in leading-edge technology, some of the most experienced business managers in the industry and a wealth of creative talent.

Telephone and online betting operations in all major sports ·
A fully-licensed on-course bookmaking presence at all major horse race meetings ·
The Spin Room - a contemporary online casino ·
Victor.com - a dedicated multilingual football betting website ·
Official bookmaker and sponsor of golf's European Tour and Ryder Cup ·
A major sponsor of UK golf, greyhound and horse racing events ·
Marketing operations across the Far East

All accounts are managed in Gibraltar where call centre staff are available to take customers through the entire process, quickly and easily, from opening an account, checking and accepting bets, answering queries and arranging settlement. Nine separate languages are spoken fluently here. They include Cantonese, English, Italian, Korean, Malay, Mandarin, Russian, Spanish and Thai. Of the online casino staff, many hold the prestigious British Gaming Association License. In total, in Gibraltar, Hong Kong and the UK, the company employs around 350 fully-trained personnel. In 1999 the company's staff numbered just 30.

online bookmaker victor chandler

At the heart of the organisation is the company's custom-designed Betting Operating System, developed in-house which offers clients worldwide free telephone and online access to what is probably the widest range of betting and gaming opportunities in the world. It's multilingual and capable of handling every sport and every permutation of casino gaming and sporting bets.

The switchboard, manufactured by Nortel and the largest model available, has capacity for up to 10,000 extensions and is geared to offer hundreds of connections via the UK to the rest of the world. At its busiest on Saturday afternoons, it currently handles several thousand calls daily of which most are from the UK, although some 25 - 30% come in from the Far East. The system is digital and allows for all calls to be monitored - both for training purposes and for security. There's also a support team of engineers available 24 hours a day and an independent generator capable of providing 48 hours of back-up power. Seventy miles of cable are connected directly to the switchboard.

The Victor Chandler Group are dynamically expansionist in an industry that offers considerable scope for growth on a global scale. Several joint ventures have already been launched, including one with Gaming Insight to develop worldwide greyhound racing products via websites and satellite TV and another with Korea's largest pools operator to develop betting and gaming products ahead of the 2002 World Cup which will be jointly hosted there.

New online casinos are planned and the company is actively searching for the right partners to which it can add its gaming expertise and infrastructure.

The company continues to exploit the rapidly expanding Far East and Asian markets. These, with Russia, Greece and Malaysia, all offer considerable potential for the development of gambling on greyhound and horse racing, basketball, football and baseball in particular. The group is also poised to take full advantage of emerging platforms including 3G and Interactive TV.

Ultimately, however, the Group has a single and single-minded vision for the future. It is to reach out to every country and offer the widest range of products, delivered by the most sophisticated systems, backed by the finest customer service in the world. And at the heart of this will always be the values that distinguish the company: honour, integrity and the pioneering spirit.

Betting and gaming opportunities offered around the world cover all major sports including football, horse racing, golf, greyhound racing, rugby, cricket, snooker, NFL, NHL, NBA, college football and baseball. In addition, Victor Chandler launched its first online casino in 2001 - The Spin Room - and plans to launch 12 new gaming products worldwide by mid-2002. The group's operations are all Online Poker supported by considerable investments made in leading-edge technology, some of the most experienced business managers in the industry and a wealth of creative talent.

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